by adele.gilpin@westnorthants.gov.uk | Oct 18, 2023 | Case study
Situation: West Northamptonshire Council was formed from the merger of four legacy councils. However, we found ourselves faced with 4 separate customer hubs, each with its own dedicated customer service team. This fragmentation meant that customers seeking assistance...
by adele.gilpin@westnorthants.gov.uk | Oct 18, 2023 | Case study
The challenge: With the introduction of resident charging for garden waste collections, we needed to: create a public-facing form, design a seamless payment process and establish integrations with 3 council systems and 3 waste systems. Our single form solution: A...
by adele.gilpin@westnorthants.gov.uk | Oct 18, 2023 | Case study
The challenge: 9 districts and boroughs are on the cusp of merging into 2 new Unitary Councils. However, a single point of email contact must be established in order to comply with safety and legal regulations. The conventional approach would have been to assign a...
by adele.gilpin@westnorthants.gov.uk | Oct 18, 2023 | Case study
Situation: West Northamptonshire Council was formed from the merger of four legacy councils. However, we found ourselves faced with 4 different websites, processes, and systems. The challenge was how to unite the websites and provide a seamless customer experience....
by adele.gilpin@westnorthants.gov.uk | Oct 18, 2023 | Case study
Scenario: Reporting disrepair or damage to council-owned property requires our customer and staff to complete tedious and time-consuming tasks. This offers no reliable means of collating and analysing reports of similar issues and findings patterns. Our solution: With...
