West Northants Digital Team
Service design
To a user, a service is simple. It’s something that helps them to do something – like recycle their rubbish, pay their council tax or reserve a book at the library. Service design is the activity of working out which pieces need to fit together, asking how well they meet the user’s needs, and rebuilding them from the ground up so that they do. It’s about working with users to create something easy and intuitive.
Methods, tools and templates
Service design is a practical, repeatable approach to arriving at innovative solutions. Think of these guides as a way to unleash your creativity, putting people at the heart of the design process to come up with new answers to difficult problems.
🎉 Design kick off
🤔 The current experience
📊 Taking measurements
📢 Sharing insights
💡 Generating ideas
✅ Validating ideas
What we've learned
Link to user stories library
Link to persona library
Reading list
- Power to the Public: The Promise of Public Interest Technology by Tara Dawson McGuinness and Hana Schank
- Good Services: How to Design Services that Work by Lou Downe
- Forms That Work: Designing Web Forms for Usability by Caroline Jarrett and Gerry Gaffney
- Don’t Make Me Think: A Common Sense Approach to Web Usability by Steve Krug
- Hack Your Bureaucracy: Get Things Done No Matter What Your Role on Any Team by Marina Nitze and Nick Sinai
- Deliberate Intervention: Using Policy and Design to Blunt the Harms of New Technology by Alexandria Schmidt
- The Service Organization: How to Deliver and Lead Successful Services, Sustainably by Kate Tarling