The challenge: 9 districts and boroughs are on the cusp of merging into 2 new Unitary Councils. However, a single point of email contact must be established in order to comply with safety and legal regulations. The conventional approach would have been to assign a member of staff to sift through them all and this would have been expensive, time-consuming, and inefficient.
Our innovative solution: Introducing our Al-powered service, Norbert! A robot stepping into the shoes of a human, expertly triaging and forwarding on customer’s emails to their respective sovereign authorities. This technology ensures a 24/7 service and guarantees a prompt response to frequently asked questions.
A glimpse into the future: Welcome to the era of Norbert and Norberta, the dynamic duo set to redefine community assistance. With their unwavering dedication, we are confident that they will excel in addressing quick and easy enquiries, ranging from concerns about fly-tipping, graffiti, all the way to potholes! Giving our customer services staff time to spend with customers that really need the help.