Scenario: Reporting disrepair or damage to council-owned property requires our customer and staff to complete tedious and time-consuming tasks. This offers no reliable means of collating and analysing reports of similar issues and findings patterns.
Our solution: With a simple scan of a QR code on the affected property, users can select the issue at hand and swiftly submit their report, eliminating the need for laborious form-filling.
Future vision: This approach enables efficient notification of issues and allows rapid decision-making. It also eliminates lots of paperwork! Although this is a proof-of-concept, reusing this technology will enable us to transform the way we manage, report and maintain council-owned property.